FAQ for IndiaSilkArt

How do I pay for a IndiaSilkArt purchase?

IndiaSilkArt offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that IndiaSilkArt's trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

 IndiaSilkArt also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in US and 21 other countries.

 

How do I pay using a credit/debit card?

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard, Discover and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.

Is it safe to use my credit/debit card on IndiaSilkArt?

Your online transaction on IndiaSilkArt is secure with the highest levels of transaction security currently available on the Internet. IndiaSilkArt uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.

All credit card and debit card payments on IndiaSilkArt are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does IndiaSilkArt take to prevent card fraud?

IndiaSilkArt realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

 

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.

 

The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

Can I use my bank's Internet Banking feature to make a payment?

No, being based in US and India - IndiaSilkArt does not offer Internet Banking payments at this time. Please check in future as we are constantly striving to add more payment options for many more countries.

Can I make a credit/debit card or Internet Banking payment on IndiaSilkArt through my mobile?

Yes, you can make credit card payments through the IndiaSilkArt mobile site and application. IndiaSilkArt uses 256-bit encryption technology to protect your card information while securely transmitting it to the secure and trusted payment gateways managed by leading banks.

How does 'Instant Cashback' work?

The 'Cashback' offer is instant and exclusive to IndiaSilkArt.com. You only pay the final price you see in your shopping cart.

Shipping

What are the delivery charges?

IndiaSilkArt has worked out a deal with US based couriers like FEDEX, UPS and DHL to deliver India based items to our customers throughout US at a flat rate. So for Delivery charge is flat $10 for each item when the delivery address is anywhere in US 50 states.

India delivery charges may vary with each Seller. Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. The delivery charge may be waived off by some Sellers, if you shop with them for a minimum predefined value.

 Please check with individual Sellers to understand what the delivery charges are.

Are there any hidden costs (sales tax, octroi etc) on items sold by sellers?

No. There are zero hidden charges when you make a purchase on IndiaSilkArt. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

 Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller's shipping policy.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

 Estimated delivery time is dependent on the following factors

The Seller offering the product

Product's availability with the Seller

The destination to which you want the order shipped to and geographical location of the Seller

 'In Stock'

For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

'Imported'

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.

 'Available'

The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.

 'Preorder' or 'Forthcoming'

Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)

 

'Back In Stock Soon'

The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.

 

'Temporarily Unavailable'

The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.

 

'Out of Stock'

Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.

'Permanently Discontinued'

This product is no longer available because it is obsolete and/or its production has been discontinued.

 

 

Why does the estimated delivery time vary from seller to seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.

Please enter your default postal zip/pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.

Why does the delivery date not correspond to the delivery timeline mentioned?

It is possible that the Seller or our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Seller does not/cannot ship to my area. Why?

Whether your location can be serviced or not depends on

If the Seller ships to your location

Legal restrictions, if any, on shipping particular products to your location

The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.

 

Does IndiaSilkArt deliver internationally?

As of now IndiaSilkArt delivers to US, Canada, India, UK, Germany, Singapore, Australia & New Zealand.

You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.

 

Courier

How does the delivery process work?

All deliveries are scheduled through reputed couriers. You will be informed when the seller ships your consignment and will also be provided a tracking number.

 Sellers generally ship through reputed courier service .During checkout you will be prompted to provide your location's pincode in order to ensure that the seller does indeed deliver to you.

How are items packaged?

Products sold by sellers are shipped in packages with waterproof plastic wrap. Sellers are rated on packaging quality and affects overall seller rating.

Are in-transit products insured?

Only electronic items are insured against theft and damages incurred during transit. You can ask specially to have your product insured for delivery by communicating with us when you order the item but there may be a requirement to pay extra for the insurance. We take extreme care to make sure our customers receive their products in time and safe.

How can I track the delivery of my order?

All items sold by sellers on IndiaSilkArt are delivered through reputed courier partners. You will be provided a Tracking ID for your order by the respective courier service provider.

Cancellations & Returns

What is IndiaSilkArt's Friendly Returns policy?

At IndiaSilkArt, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller.

We assure you that all products sold on IndiaSilkArt are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with IndiaSilkArt Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion   Books categories, and 10 Day Replacement Guarantee for all other categories from other

Replacement

If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement.

Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked

Exchange

If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange.

Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.

What is IndiaSilkArt's Replacement Guarantee?

If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 30 days of delivery from sellers with IndiaSilkArt Advantage or within 10 days of delivery from other Sellers.

Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.

Do I get 30 Day Returns on products with the 'IndiaSilkArt Advantage' badge?

You are eligible for 30 Day Returns towards a new replacement, in case you've received a damaged or defective item. In case, a replacement cannot be issued, a refund will be provided.

What items can I Exchange?

You can exchange an item for the same product in the size/color of your choice.

We hope you understand that the product can only be used for trial and cannot be used, washed, ironed or tampered in any way. Please include all price tags, labels, original packing and invoice along with the product.

Where can I find the Seller's Return Policy?

Please go to the product page, where you can see the respective policy against each Seller offering that product.

The Seller has declined my request. What can I do?

In case the seller declines a replacement request and you are unconvinced with the reason provided, you can write to us to at resolution@IndiaSilkArt.com

You can file a dispute 45 days from the date of delivery. IndiaSilkArt mediates buyer-seller disputes on a case-by-case basis.

IndiaSilkArt Buyer Protection covers buyers who are unable to successfully resolve their dispute with the seller, or are not satisfied with the resolution provided by the seller.

What is IndiaSilkArt Buyer Protection?

IndiaSilkArt Buyer Protection seeks to help Buyers who have an issue with a product as the Seller is unable to provide resolution and the Buyer is unconvinced.

Write to us at resolution@IndiaSilkArt.com in case you want to raise a dispute. IndiaSilkArt looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from IndiaSilkArt for settling the dispute.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

Write to us at resolution@IndiaSilkArt.com in case you want to raise a dispute. IndiaSilkArt looks at each dispute on a case-by-case basis and tries to be fair to both parties. Buyers and Sellers are subject to final consent from IndiaSilkArt for settling the dispute.

Return request is made outside the specified time frame

Product is damaged because of use or Product is not in the same condition as you received it

Specific categories like innerwear, lingerie, socks and clothing freebies

Defective products that are covered under the manufacturer's warranty

Any consumable item that has been used or installed

Products with tampered or missing serial numbers

Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

Seller cannot provide replacement

In-line with Buyer Protection, when a dispute has been ruled in your favour

 Seller allows Refunds on select categories under certain conditions. Please check with the individual Seller's Returns Policy.

I have requested a replacement, when will I get it?

Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.

If you don't get the return within the promised date, contact us immediately.

I've still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.

What is the pickup process? Why have I been asked to ship the item?

Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.

- We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email - In case we can't pick up the item from your location, you can ship it back to the Seller. We will reimburse the shipping charges against the original receipt - Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit - Mention the Return ID on the package so that we can acknowledge your return - Please mention Seller's address as specified in the email notification sent to you - Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference

Refund/replacement will be initiated as soon as Seller receives the product from you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

In order to cancel an item in your order:

Log into your IndiaSilkArt account and go to the 'My Orders' page

Identify the item you want to cancel and click on the corresponding 'View Details' link

In the detailed order page, you will see 'Cancel' links against each of the items in that order

Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

 

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If the Order Status shows the item(s) in your order as 'Shipped', we will process your cancellation request directly with our logistics partner. Your refund will be processed soon after we receive the cancelled items back from the courier.

In case of sellers with IndiaSilkArt Advantage the refund mode will be IndiaSilkArt Wallet. The refunded amount will be made available immediately.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by IndiaSilkArt.

Why do I see a disabled 'Cancel' link?

 

A disabled 'Cancel' link can mean the following things:

The item is being shipped together with another order of yours

The item is non-refundable (eg. e-Gift Vouchers)

 

In any of the above cases, you can get in touch with our Customer Support for more information

What are the modes of refund available after cancellation?

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

 

The refund:

The money will be refunded back to the payment mode/account that was originally used to make the transaction.

Once you have requested the cancellation of item(s) in your order, IndiaSilkArt will complete the cancellation and initiate the refund, depending on your preference.

Product Review Creation Guidelines

Guidelines For Writing Product Reviews

Product reviews on IndiaSilkArt.com are a great way to help other customers decide what to buy, and what to avoid. Here are some tips to writing great product reviews:

Have you used this product?

It's always better to review a product you have personally experienced.

Educate your readers

Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative

Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right!

Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise

Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes

A quick edit and spell check will work wonders for your credibility. Also, break reviews into small, digestible paragraphs.

What's Not Allowed?

Customer reviews should be relevant to the product in question. The product review section on IndiaSilkArt.com is for you to share your opinion on the product, and for other customers to research better. IndiaSilkArt.com reserves the right to remove reviews that include any of the following:

Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product.)

Service feedback, including availability, order or payment related queries (Please use the Contact us form for the same)

HTML embedded in text

References to other retailers

Pricing related comments

Personal information (Phone numbers, postal address, email address and others)

Profane comments

Inflammatory comments

Copyrighted comments

Plagiarized content. (Any content found elsewhere on the internet, even if you're the original author.)

Promotional content

Reviews by or on behalf of a person or company with a financial interest in the product or a competitor's product (reviews by authors, artists, publishers, manufacturers without disclosure)

Reviews written for any form of compensation

Reviews given using fake ids, irrelevant user email ids

Asking for helpful votes

Review in any language other than English (unless there is a clear connection to the product, like a regional book or a regional music album)

Feedback about errors in the product description.