IndiaSilkArt is a marketplace where you can purchase unique goods directly from sellers around the world. Whether you are looking for handmade or vintage goods or craft supplies, we want you to have a positive experience shopping on IndiaSilkArt. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
IndiaSilkArt provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that IndiaSilkArt is not a part of that transaction. By shopping on IndiaSilkArt, you understand that:
As a member of the community, you have the opportunity to flag an item or a shop that violates any of IndiaSilkArt’s policies. Flagging is confidential.
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on IndiaSilkArt. Examples of interference include:
When you buy from a shop on IndiaSilkArt, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on IndiaSilkArt, you agree that you:
Reviews are a great way to learn about a seller’s items and reputation, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating and a photograph of your purchase, for 60 days after your item’s expected delivery date. The estimated delivery date is the purchase date + processing time + shipping time. You can edit your review, including the photograph, any number of times during that 60 day period.
By leaving a review or photograph, you acknowledge that:
By uploading a photograph to IndiaSilkArt’s website or mobile app, you warrant that:
Although IndiaSilkArt is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event your purchase from a seller does not go as expected. You can use IndiaSilkArt’s case system to come to a resolution with the seller in the event of a non-delivery, or if an item you receive is not as described in the listing. (Click here to learn how to open a case.) You can file a case under the following circumstances:
A Non-Delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of Non-Delivery cases:
An item is Not-as-Described if it is materially different from the seller’s listing description or photos. Here are a few examples of Not-as-Described cases:
Not-as-Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
The following are not eligible for IndiaSilkArt’s case system:
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via IndiaSilkArt Conversations.
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. Read more about the EU right of withdrawal in this Help article.
Your rights and obligations as a buyer on IndiaSilkArt.
IndiaSilkArt members may receive credits to be used on our website and mobile apps through IndiaSilkArt’s referral programmes. This Buyer Referrals Policy explains the requirements you need to meet in order to receive credits. You may only send referral invitations to friends or individuals who consent to receiving this type of message. You must comply with any applicable local laws.
First-Time Buyers who receive a valid invitation may receive a credit towards their first purchase (“First-Purchase Credit”) on our website or mobile apps upon clicking a link to accept the invitation and registering as an IndiaSilkArt member or signing in to an existing IndiaSilkArt account. First-Time Buyers may apply the First-Purchase Credit towards a purchase on our marketplace using IndiaSilkArt’s Direct Checkout service (a “Qualifying Purchase”). A Qualifying Purchase may not be made from the First-Time Buyer’s own IndiaSilkArt shop or for a gift card, and may be subject to a minimum purchase requirement, which does not include tax, shipping or discounts. First-Purchase Credits may expire.
For every two Qualifying Purchases made by First-Time Buyers who accepted your invitations, IndiaSilkArt may add a Referral Credit to your IndiaSilkArt account within a commercially reasonable amount of time. You may be limited to receiving a maximum number of Referral Credits.
Credits are not transferable and may not be sold or exchanged for cash. If you or your friends do not comply with this policy, or do not follow the directions on the referral pages or valid invitations, you may not receive the applicable credits, and IndiaSilkArt will not be liable for any such non-compliance. Invitations may expire.
Participation in the referral programmes may be limited to IndiaSilkArt members located in certain countries or using certain currencies, and is void where prohibited by law. IndiaSilkArt reserves the right to modify or terminate the referral programmes at any time.
Community is at the heart of all we do at IndiaSilkArt. IndiaSilkArt members use community features to inspire each other, share knowledge, discuss ideas, and build personal and professional relationships. Community spaces include the Forums, Teams, Seller Handbook, and Treasuries.
Members who use any of the community features must be over 18 years old. In addition, to make sure that IndiaSilkArt continues to be a place that’s safe and respectful, the following policies apply to all community spaces:
The Forums are divided into different sections, including Questions, Discussions, Bugs, Chitchat, and Promos. Please see this Help article to learn more about how to post in the Forums, including what type of content to post in each section.
Please keep in mind that the Forums are a public space, and that your posts are permanent (unless they are deleted by IndiaSilkArt for violation of our policies). Your posts may not disparage or violate the privacy rights of another member. Every member is responsible for what they post in the Forums. Forums moderators work to make the Forums a welcoming place for all, and may take certain actions to keep the Forums organised and helpful for everyone.
Teams is a community feature on IndiaSilkArt where you can connect with other members. Members use teams to share information about running a local business, get advice from experienced sellers, or gather to socialise. Buyers can browse Teams by theme or location to find items and shops that might interest them.
Teams are self-governing and self-moderating. Every team has one captain, and the captain may appoint one or more leader(s) to help run the team. A team may also have a charter detailing membership requirements and expectations for the team. Team leadership is responsible for enforcing the team's charter.
By using IndiaSilkArt’s Teams feature, you acknowledge that:
Read more about Teams in this Help article. IndiaSilkArt reserves the right to remove a team at any time for any reason.
Treasuries are member-curated lists of items for sale on IndiaSilkArt. Treasuries may not be used for self-promotion or to discuss or disparage an individual member or shop. As a curator, you may delete comments at your discretion. IndiaSilkArt reserves the right to remove Treasury lists at any time. Read more about how to create a Treasury in this Help article.